Turnkey Africa's mission is to give Organizations the resources they need to excel—superior products, services, solutions, staff, information, and recommendations that can improve their organization performance. Such superiority is the result of our Technical Excellence—we simply understand IT, and have the skill sets to leverage such technology through flawless, on-time, on-budget execution. It is this technical superiority that allows us to successfully address organizations most pressing issues—How can I wring cost out of my infrastructure without compromising performance? Which architecture should I base my business on in future deployments? How can we see early indications that an Oracle Application deployment will deliver the caliber of information our users need? How can I augment mission-critical staff with a resource that can be immediately productive?

 

Our Oracle Database Support Services are:

·          Infrastructure Configuration Management

·          System Performance Management

·          Capacity Planning and Management

·          Business Continuity

·          Application Security and Application Security Audit

·          System Forecasting and Planning

·          Project Management

·          Data Architecture and Business Intelligence

·          Infrastructure Design

·          System Administration

 

Infrastructure Configuration Management

 

Managing change – at the application data, software configuration or OS configuration level – directly contributes to a system's stability. To make informed decisions and to alleviate performance risk, you need to manage these configurations, as well as track changes and their impact on overall system performance.

 

Turnkey understands the entire database stack intimately and can monitor and manage change effectively. We manage multiple combinations of applications across many operating environments and industries. We know the features and the parameters; together with our experience, we have the insight to know what works best and where.

 

Performance Management

 

Performance Management is about ensuring that your system can meet your current and future business needs. We know that an application originally written to service 10k concurrent users is not necessarily able to accommodate 100k concurrent users. By applying our knowledge of database architectures, we have taken these applications from 10k to over 100k and done so without the need for additional hardware capacity. We have a demonstrated history of scaling architecture to work with our clients’ business needs.

 

We have established precise methodologies to solve performance bottlenecks in both highly-concurrent OLTP to very large and data intensive OLAP warehouses.

 

With our depth of experience and level of expertise, we know what combination of database features or design techniques to apply to make your system scale.

 

Capacity Planning and Management

 

Capacity planning allows you to support growth with the appropriate technical infrastructure while giving finance visibility into investment needs.

 

Capacity planning is much more than knowing how much disk space you need. At Turnkey Africa we develop accurate and efficient capacity plans by taking into consideration IO subsystems, network architecture, servers and DB architecture. We understand the dependencies and the need to view all the parts as a cohesive unit.

 

Business Continuity

 

Business continuity responds to the following questions: How critical is your data? How much downtime can you sustain? What are your recovery time targets and critical applications? What are your service level commitments?

 

Business continuity is developing a plan that is a comprehensive examination of all that could go wrong. It’s running periodic audits to see if your response time is adequate for your type of business. Its understanding what your limits are and how fast you can move.

 

With decades of experience and the greatest concentration of database engineers anywhere, we know what can go wrong and have built best practices around these scenarios.

 

Application Security and Audit

 

While many companies follow a mainly “perimeter security” approach – their focus being on firewalls and advanced authentication options – others feel the best approach is to limit access to a very few people.

 

On their own, both approaches have limitations because achieving stronger security requires an ongoing process.

 

System Forecasting and Planning

 

Forecasting is the tool used to manage risk and ensure service levels are met and will be met in the future. It's about predicting when your system will no longer be able to respond to user demands in a timely fashion.

 

At Turnkey Africa, we use proven methodologies:

·          Define the risk to alleviate

·          Gather system usage data

·          Characterize the data

·          Apply the appropriate statistical model

·          Validate the forecast

·          Forecast

 

Project Management

 

At Turnkey Africa, we realize that an integral part of successful service delivery to our customers includes comprehensive project management.

 

This translates into:

·          Clearly defined roles and responsibilities for project team members and stakeholders;

·          An organizational structure that identifies clear lines of authority, accountability and responsibility; and

·          A set of flexible processes to deliver required project outcomes.

 

Turnkey Africa’s project management practice strives to ensure expectations are clear for all involved and takes a proactive approach to managing project cost, time and risk.

 

Data Architecture and Business Intelligence

 

Data architecture describes the data structures used by a business.

 

At Turnkey Africa, we understand conceptual, logical and physical data models for traditional OLTP systems and dimensional modeling for data mining and data warehousing.

 

Because we manage various combinations of applications across many industries under different workload profiles, we know what designs and database features work best with your type of application.

 

Infrastructure Design

 

Infrastructure design is the analysis, design and specification of your hardware components and accompanying software required to support your business application.

 

At Turnkey, we understand all aspects of architecture design from the conceptual design level through to purchasing and installation.

 

We manage various combinations of applications across many operating environments and industries under different workload profiles. This experience allows us to know what combination of architectures and components work best with your type of application.

 

Systems Administration

 

Your database is only as good as the server it resides on. Our team of dedicated systems administration specialists can help you get the most out of your hardware:

·          Hardware specifications and selection assistance

·          OS installation and configuration

·          Optimization for performance

·          Security audits

·          Regular patching schedules

·          Backups and DR planning

·          Clustering and High Availability

·          Upgrades and migrations

·          Storage layer configuration and optimization (SAN/NAS/local storage)

·          Network configuration and security

·          Server configuration management

 

Additional Systems Administration Services

 

Our team of systems administration specialists can help configure and optimize services associated with your environment. On a regular day, we’re called on to not only do server builds, security configuration and performance optimization, but also larger scale projects like setting up web, email and file servers. Our experience also extends to backup and recovery, disaster recovery strategies, network planning and administration.